1. Copyright notice

In this notice, "Total Print Hub", "we", "us", and "our" mean Total Print Hub, Inc., the company that offers and operates the Total Print Hub service. Total Print Hub, Inc. is a corporation; all of its shares are held by ITLOX, Inc., a Delaware corporation. A merchant is a business that runs a Shopify or WooCommerce store and subscribes to Total Print Hub. A shopper is a customer of a merchant.

The software, source and object code, interfaces, workflows, product design, algorithms, documentation, original mockups, text, graphics, and other material that we make available through our websites, the Total Print Hub service, the Total Print Hub app for Shopify, and the Total Print Hub plugin for WooCommerce are owned by Total Print Hub, Inc., its affiliates in the ITLOX group, or their licensors. This does not include the content of merchants and shoppers, which section 4 covers, or material that belongs to other companies.

Our material is protected by:

in the United States, the Copyright Act (17 U.S.C.);
in the United Kingdom, the Copyright, Designs and Patents Act 1988;
in the European Union, the copyright law of the Union and of its member states, including Directive (EU) 2019/790;
the Berne Convention for the Protection of Literary and Artistic Works;
the other national and international copyright laws and treaties that apply.

No part of our material may be reproduced, distributed, modified, adapted, translated, displayed, published, sublicensed, or transmitted in any form without our prior written permission, except as a valid licence from us or the law allows. Section 11 lists the uses that need no permission.

2. Trademark notice

The name Total Print Hub and the Total Print Hub logo are marks of Total Print Hub, Inc. or its affiliates. In this notice, the "Total Print Hub marks" are that name and that logo, together with the other names, logos, and designs that identify our products. The name ITLOX and the ITLOX logo are marks of ITLOX, Inc.

We reserve all rights that the law gives in the Total Print Hub marks. Nothing on our websites or in the service gives you a right or a licence to use them, except as section 11 allows. Without our prior written permission, you may not:

use a Total Print Hub mark, or a name or logo that can be confused with one, for any product, service, or business;
register, or apply to register, a domain name, a social media name, a company name, or a brand that contains a Total Print Hub mark;
use a Total Print Hub mark or an ITLOX mark in a way that suggests endorsement, partnership, certification, sponsorship, or ownership;
use a Total Print Hub mark in advertising or promotional material;
make a mark, logo, or name that is derived from, or confusingly similar to, a Total Print Hub mark.

Shopify is a trademark of Shopify Inc. WooCommerce is a trademark of Automattic Inc. We use these names, and the names of suppliers and of other companies, only to say what Total Print Hub works with. All other names and marks belong to their owners. Naming them implies no endorsement and no affiliation.

3. Software and technology

The Total Print Hub software and the technology behind it contain proprietary code, methods, and confidential technical information. They are owned by Total Print Hub, Inc., its affiliates in the ITLOX group, or their licensors.

A subscription gives a merchant only the limited licence that the Terms of Service set out: a non-exclusive, non-transferable, non-sublicensable, revocable licence to use Total Print Hub for the merchant's own print, personalisation, promotional-product, and production work during the subscription. No other right, title, or interest passes to the merchant, to its staff, or to its shoppers.

Unless the law gives you a right that cannot be excluded, or we have agreed otherwise in writing, you may not:

copy, modify, or make derivative works of our software;
reverse engineer, decompile, or disassemble our software, or try in any other way to derive its source code;
circumvent, disable, or interfere with access controls, billing controls, or technical protection measures;
resell, white-label, or sublicense the service;
scrape, harvest, or systematically extract data or content from the service or from the shared resources by automated means;
reach, or try to reach, another merchant's data;
use our software, our documentation, or the shared resources to build a competing product or service, or to train or develop an AI model for one;
use the service in any way that a valid agreement with us does not allow.

The Total Print Hub plugin for WooCommerce is distributed under the GNU General Public License, version 2 or later, and that licence governs the plugin's code. It gives no right in the Total Print Hub service to which the plugin connects, in our other software, or in the Total Print Hub marks.

Our software contains third-party and open-source components, which stay under their own licences. Customers can ask for the list of third-party software at security@totalprinthub.com.

4. Merchants' and shoppers' content

As between us and a merchant, the merchant keeps its rights in its own designs, its private product data, its store configuration, the templates it creates, uploaded artwork, its shoppers' designs, order resources, production files, and the other content that it or its shoppers submit to the service. We do not acquire ownership of a merchant's content.

We receive only the limited licence that the Terms of Service set out: to host, copy, transform, validate, transmit, display, and otherwise process that content, only as is reasonably necessary to provide, secure, and support the service and to comply with the law. This includes scanning uploaded files and deleting content.

Who owns a design as between a merchant and its shopper is decided by the merchant's own terms with the shopper. We are not a party to those terms or to the merchant's sales.

The merchant is responsible for rights:

The merchant must hold the rights that are needed to upload, modify, display, print, sell, and fulfil its own content and its shoppers' content. This covers every design, logo, font, photograph, supplier image, trademark, name, and likeness.
Each upload asks the person who uploads to confirm that they hold the rights in the file. A merchant can use its own wording for that confirmation. The confirmation does not replace the merchant's own check.
A shopper's upload, an AI draft, a preview, or a successful export is not a clearance of rights. A scan of an uploaded file for security is not a check of rights either. We give no assurance that the content in Total Print Hub is free of others' rights.
Before production, the merchant must review the brand, copyright, publicity, font, supplier, and other rights that apply to a design.

As between us and a merchant, the merchant owns the AI output that is made with its own inputs or its shoppers' inputs, as far as the law allows, and we claim no ownership of it. Whether an AI-made design can be protected, and whether it is free of others' rights, depends on the law and on what was asked; we give no assurance of either. The AI Disclaimer says more.

5. Shared art and font packs, and prepared templates

We supply shared packs of art and fonts, and prepared product templates and mockups, for merchants to use in Total Print Hub (the "shared resources").

A licence, not ownership: a shared pack is made available to merchants under the licence that applies to it, for designs and products made with Total Print Hub. It is not transferred to a merchant as the merchant's exclusive property.
Read-only: a shared pack is read-only. A merchant can use it and cannot change the shared original.
No redistribution: a shared pack may not be redistributed as standalone files, and it may not be presented as owned exclusively by a merchant.
Notices stay: the rights notices and licence restrictions that come with a shared resource continue to apply.
Your changes are private: when a merchant recolours shared art, switches layers off or changes them, edits a shared item, or makes another permitted derivative, the change is saved as that merchant's private override. It takes the place of the shared version only in that merchant's own library. A private override never overwrites the shared original. Deleting the override, or choosing reset, brings the original back.
Prepared product templates: a starter product or a prepared mockup template is copied into the merchant's own account when the merchant adopts it. The merchant can then change the product's content, images, print sides, print areas, supported print methods, colours, sizes, prices, and, on Shopify, its publishing state. The shared source material, and any third-party product photography in it, stay under their own rights and may not be presented as owned exclusively by the merchant.

6. Reporting copyright infringement

We respect the intellectual property rights of others, and we expect merchants and shoppers to do the same. If you believe in good faith that material that was made, uploaded, or stored with Total Print Hub, or that appears on our websites, infringes your copyright, you can send us a written notice.

This section follows the notice procedure of the United States Digital Millennium Copyright Act (17 U.S.C. § 512). We also accept notices from the owners of rights in other countries, under the laws that apply to them.

6.1 Where to send a notice

Our designated agent for copyright notices is registered with the US Copyright Office, registration DMCA-1083077, for Total Print Hub, Inc. and its alternate names Total Print Hub, TotalPrintHub, totalprinthub.com, and app.totalprinthub.com.

Send the notice to our designated agent:

Designated agent: Copyright Agent, Total Print Hub, Inc.
Address: 1111B S Governors Ave, Suite 91881, Dover, DE 19904
Phone: 866 609 6789
Email: dmca@totalprinthub.com
Subject line: "Copyright notice"

If you need to send a notice by post, use the address on our Legal & company information page.

6.2 What a notice must contain

A notice must contain all of the following:

a physical or electronic signature of the owner of the copyright, or of a person authorised to act for the owner;
identification of the copyrighted work that you say is infringed or, where one notice covers several works, a representative list of them;
identification of the material that you say infringes, with enough detail for us to find it. For example: the name of the merchant's store, the address of the page where the material appears, and a description or a copy of the design;
your contact details: name, postal address, telephone number, and email address;
a statement that you believe in good faith that the use of the material in the way you complain of is not authorised by the copyright owner, by its agent, or by the law;
a statement that the information in the notice is accurate and, under penalty of perjury, that you are authorised to act for the owner of the right that you say is infringed.

Please also say what you ask us to do.

Under 17 U.S.C. § 512(f), a person who knowingly and materially misrepresents that material infringes can be liable for damages, including costs and attorneys' fees. If you are not sure of your rights, take legal advice before you send a notice.

6.3 What we do with a notice

When a notice arrives, we may ask you for more information. We may remove the material from Total Print Hub or restrict access to it, tell the merchant concerned, and keep evidence of the material and of the notice. We may give that merchant a copy of the notice, including your contact details.

We can act only on material that is held in Total Print Hub. A product page or an order in a merchant's own Shopify or WooCommerce store is under the merchant's control, not ours. For material there, you may also need to notify the merchant or the store platform.

6.4 Other rights

To report an infringement of a trademark, a design right, a right of publicity or privacy, or another right, write to copyright@totalprinthub.com. Give the same information as far as it applies, and identify the right, for example by its registration number.

7. Counter-notice

If material of yours was removed or restricted because of a notice, and you believe that this was a mistake or that the material was wrongly identified, you can send a counter-notice to the address in section 6.1. A counter-notice can be sent by the merchant whose material was affected. A shopper whose design was affected should first contact the merchant's store.

A counter-notice must contain all of the following:

your physical or electronic signature;
identification of the material that was removed or restricted, and of the place where it appeared before;
a statement, under penalty of perjury, that you believe in good faith that the material was removed or restricted as a result of mistake or misidentification;
your name, postal address, telephone number, and email address;
a statement that you consent to the jurisdiction of the United States federal district court for the judicial district in which your address is located or, if your address is outside the United States, for any judicial district in which Total Print Hub, Inc. may be found, and that you will accept service of process from the person who sent the original notice or from that person's agent.

When we receive a complete counter-notice, we send a copy of it to the person who sent the original notice. We may then restore the material, as the law allows, unless that person tells us that they have started court proceedings to restrain the use of the material.

The warning in section 6.2 applies to a counter-notice too: a person who knowingly and materially misrepresents that material was removed by mistake can be liable in the same way.

8. Repeat infringers

We end the accounts of repeat infringers in appropriate circumstances. We may also suspend or end a merchant's access where there is credible evidence of repeated or wilful infringement of copyright or of another intellectual property right.

The Terms of Service and the Acceptable Use Policy say how suspension and ending work. An appeal goes to legal@totalprinthub.com. We expect a merchant to act against a shopper who repeatedly uploads infringing material to its store.

9. Trade secrets and confidential information

The non-public parts of our software and technology, our source code, our methods and designs, our security measures, and our other non-public business information are trade secrets and confidential information. They are protected by the laws on trade secrets and on confidence, including:

in the United States, the Defend Trade Secrets Act of 2016;
in the United Kingdom, the Trade Secrets (Enforcement, etc.) Regulations 2018;
in the European Union, Directive (EU) 2016/943;
the duties of confidence that the general law imposes.

The Terms of Service require each party to protect the other's non-public confidential information with reasonable care and to use it only to perform the agreement. A merchant's confidential information is protected by that duty in the same way.

We may pursue the misappropriation, disclosure, or use of our trade secrets without permission by all lawful means, including an injunction and a claim for damages.

10. Enforcement

We may enforce our intellectual property rights, and this notice, by any lawful means. In particular, we may:

ask a court for an injunction or for other urgent relief against an actual or threatened infringement;
claim damages, including statutory damages where the law provides them, lost profits, and legal costs;
report criminal infringement to the authorities;
send a notice to stop an infringement and demand that infringing material be removed at once;
start proceedings for the transfer or cancellation of a domain name that misuses a Total Print Hub mark, under the Uniform Domain-Name Dispute-Resolution Policy or a similar procedure;
suspend or end access to the service, as the Terms of Service and the Acceptable Use Policy allow.

11. Permitted uses and licensing

If you comply with the Terms of Service and with this notice, you may do the following without asking us:

refer to Total Print Hub and to our products by name, in plain text, for factual, editorial, or commentary purposes;
say truthfully, in plain text, that your store or your business uses Total Print Hub, without suggesting that we endorse, sponsor, or certify you;
share a link to a page of our websites without changing the page;
quote a short passage from our websites, with clear attribution and a link to the source, for non-commercial comment or review.

For every other use, including use of our logo, a partnership, or a licence, write to legal@totalprinthub.com.

12. Governing law

For a merchant, this notice is governed by the same law as the merchant's Terms of Service, and the courts that those Terms name decide a dispute that arises from it: the laws of the State of Delaware and the courts located in Delaware for a merchant based in the United States, and the laws and the courts of England and Wales for a merchant based outside the United States. The other dispute provisions of the Terms of Service apply to a merchant as well.

For everyone else, this notice is governed by the laws of the State of Delaware, without regard to its conflict-of-law rules, and the state and federal courts located in Delaware have exclusive jurisdiction over disputes that arise from it.

In every case, we may seek urgent relief, and may enforce our intellectual property rights, in any place where an infringement occurs. Rights that your local law gives you and that cannot be excluded by agreement are not affected. The counter-notice in section 7 carries its own statement on jurisdiction, as the law requires.

13. Contact for intellectual property matters

Send copyright notices and counter-notices to our designated agent at dmca@totalprinthub.com, as sections 6 and 7 describe. Send other copyright questions, and reports of an infringement of another right as section 6.4 describes, to copyright@totalprinthub.com. Send other intellectual property questions and licensing requests to legal@totalprinthub.com. Use a subject line that says what the message is about.

Privacy and rights requests: dpo@totalprinthub.com
Security reports: security@totalprinthub.com
Support: support@totalprinthub.com

Do not put passwords, access keys, supplier logins, or payment details in an email.

DMCA & Intellectual Property Notice