Terms of Service

1. Parties and scope

1.1 The parties

These Terms of Service ("Terms") are an agreement between Total Print Hub, Inc. ("Total Print Hub", "we", "us", "our") and the business that installs, connects, or uses our service (the "merchant", "you").

Total Print Hub, Inc. offers and operates Total Print Hub. Total Print Hub, Inc. is a corporation; all of its shares are held by ITLOX, Inc., a Delaware corporation. ITLOX LTD, a group company in England and Wales, develops the software and provides support.

1.2 What these Terms cover

These Terms govern your access to and use of:

• Total Print Hub and its parts: the Design Studio, the Gang Sheet Builder, Instant Merch, Branded Stores, Production, and Inky AI;
• the Total Print Hub app for Shopify and the Total Print Hub plugin for WooCommerce; and
• our websites at totalprinthub.com and docs.totalprinthub.com.

Together these are the "service".

1.3 A service for businesses

Total Print Hub is a service for businesses. You confirm that you use it in the course of your trade or business.

Your own customers ("shoppers") use the design tools and Branded Stores on your store. They buy from you, not from us, and they are not parties to these Terms.

If a law that cannot be excluded by agreement gives you rights, nothing in these Terms takes those rights away.

1.4 The documents that make up the agreement

The agreement between you and us is made up of these Terms and of the following documents, which form part of them:

• the Data Processing Agreement;
• the Service Level Agreement;
• the Acceptable Use Policy;
• the Refund and Cancellation Policy;
• the AI Disclaimer; and
• the DMCA & Intellectual Property Notice.

The Privacy Policy and the Cookie Policy explain how we handle personal data and cookies. The page Legal & company information lists every policy.

1.5 Order of precedence

If these documents conflict, they apply in this order: (1) an agreement signed by you and us that says it takes precedence; (2) the Data Processing Agreement, for the processing of personal data only; (3) the Service Level Agreement, for availability, support, and service credits only; (4) the Acceptable Use Policy; (5) the Refund and Cancellation Policy; (6) these Terms; (7) the AI Disclaimer and the DMCA & Intellectual Property Notice; (8) our other policies.

Nothing in these Terms changes an agreement that you and we have already signed. A signed agreement continues under its own terms.

1.6 Accepting these Terms

You accept these Terms when you install the Total Print Hub app, connect a store, start a free trial or a plan, or otherwise use the service. If you do not accept them, do not use the service.

1.7 Words used in these Terms

• Store platform: Shopify, or WooCommerce running on WordPress.
• Billing provider: Shopify for a Shopify store, and Stripe for WooCommerce and direct customers.
• Direct customer: a customer that we bill directly, through Stripe.
• Plan: Core, Complete, or Dedicated.
• Admin: the part of Total Print Hub in which you and your staff work.
• Design tools: the Design Studio, the Gang Sheet Builder, and Instant Merch.
• Merchant Content: the content described in section 10.3.

2. Eligibility and accounts

You must be at least 18 years old, have authority to bind the merchant, and be authorised to administer the Shopify or WooCommerce store that you connect.

You must give us accurate and complete information about your business and keep it up to date. We may suspend or close an account for which false or misleading information was given (section 12).

You decide which members of your staff have access to Total Print Hub and in which role. You are responsible for everything that is done under your account, including by your staff and your contractors.

You must keep your store-platform access, your supplier access, and your staff's access secure. If you suspect that someone has used your account without permission, tell us at once at security@totalprinthub.com. We are not liable for loss that results from unauthorised use of your account where you did not tell us promptly.

Each subscription covers one connected store. One account cannot combine a Shopify store and a WooCommerce store.

3. The store platforms

Total Print Hub works with your Shopify or WooCommerce store. It is not a store platform and it does not replace one.

3.1 The platforms' own terms

Shopify, WooCommerce, and WordPress have their own terms and policies. They apply between you and those companies, and you are responsible for keeping to them. We are not a party to them. The availability, interfaces, prices, rules, and data practices of a store platform are outside our control (section 14).

3.2 You are the seller

You sell to your shoppers; we do not. We are not a party to the contract between you and a shopper, and we are not the seller, the merchant of record, the manufacturer, the printer, the supplier, or the carrier for any order.

Purchases are made in the Shopify or WooCommerce checkout of your store. You must not bypass its payment or order steps. Your store platform calculates tax and shipping on your sales. Total Print Hub does not change a store order: you cancel or refund it in your store.

3.3 What stays your responsibility

You remain responsible for product accuracy, prices, your shoppers' approvals, the rights in content, suitability for print, manufacturing, fulfilment, taxes on your sales, refunds to your shoppers, and the laws that apply to your business, including the consumer-protection and age rules that apply to your store.

You must publish accurate prices, product and fulfilment information, refund rules, content rules, and privacy notices for your shoppers.

4. Plans and the free trial

4.1 The plans

Total Print Hub is sold in three plans, each for a fixed monthly price in US dollars:

Every plan also includes product setup, print pricing by your own rules, print-ready files for every paid order, orders, the production board, job tickets and scanning, purchase orders for blanks, and the Shopify app or the WooCommerce plugin.

Every plan includes Branded Stores: 150 active at once in Core, 450 in Complete, and an unlimited number in Dedicated.

The Dedicated plan runs on a database and file storage of its own. Our team sets up the Dedicated plan after the order and confirms the date by email. It comes with Priority support (first reply within 4 business hours) and a monthly uptime commitment of 99.9%, whose only remedy is service credits; the commitment takes effect once monitoring measures it. The Service Level Agreement sets out the service levels.

Orders are unlimited on every plan. We charge no fee for each order, no share of your sales, and no setup fee. The only charges on top of the monthly price are for file storage above your plan's allowance (section 4.3) and for Inky AI credit packs that you choose to buy (section 6.3). There is no annual plan and no free plan.

A design tool that your plan does not include is not available on your store. Changing plan does not delete your work: jobs already accepted for production are kept, and so is your access to your existing records.

The plans and prices in force are shown on our pricing page.

4.2 Fair use

Unlimited means normal use by a print business. Unlimited orders, and the unlimited storage and Branded Stores of the Dedicated plan, cover the everyday work of a print shop. General file backup, hosting files that have nothing to do with print jobs, reselling our service or our storage, and automated abuse are outside fair use.

If your use goes far beyond normal use, we contact you first and give you 30 days to reduce it or to move to a suitable plan. Nothing is blocked for going beyond fair use without this warning. Section 12.2 applies to abuse.

4.3 File storage

The Core plan includes 1 TB of file storage and the Complete plan includes 3 TB. Storage above the included amount may be charged at $25 per TB a month, in steps of 100 GB ($2.50 for each step), on the monthly average of the storage used above the allowance. There is no hard cap.

The Dedicated plan includes unlimited file storage. On the Dedicated plan we keep order files for 36 months and may remove older files after that. We tell you 30 days before older files are removed.

4.4 The free trial

The Core and Complete plans start with a free trial. The trial lasts 14 days, or until 10 production orders if that comes first. The Dedicated plan has no free trial: it is set up for you and billed from its first day.

• No subscription payment is due during the trial.
• Before you start, you see the monthly price, the renewal date, and how to cancel.
• On WooCommerce, the Stripe checkout asks for a payment method when the trial starts. On Shopify, you approve the plan on Shopify's billing screen.
• The paid plan begins, and the first monthly fee is charged, on the date that the billing provider showed you when you started the trial, unless you cancel before that date. Reaching 10 production orders does not bring that date forward.
• If the 14 days end and no paid plan begins, your store is paused until you choose a plan. Nothing is deleted by the pause.
• There is one free trial for each store. Reinstalling or reconnecting a store, or a new checkout, does not start a second one.

5. Billing, renewal, and taxes

5.1 How you pay

• Shopify stores: Shopify app subscriptions are presented and billed by Shopify. You approve, manage, and cancel your plan inside Shopify, and the charge is on your Shopify invoice.
• WooCommerce and direct customers: You pay through Stripe. You subscribe in a Stripe checkout, and you manage your payment method, your invoices, a change of plan, and cancellation in the Stripe customer portal, which you open from Total Print Hub. Only an owner or an administrator of your account can open the checkout or the portal.

Total Print Hub, Inc. is the seller, on a Stripe invoice and on a Shopify charge alike. The invoice names the seller. Prices and charges are in US dollars. Card numbers never reach us: you give your payment details to Shopify or to Stripe, not to Total Print Hub.

Paid access begins when your billing provider confirms the subscription to us.

5.2 Renewal

Plans are billed by the month. On Shopify, the billing period is the one that Shopify shows when you approve the plan. Your plan renews automatically at the end of each billing period until you cancel, and you authorise the billing provider to charge the plan's fee for each period.

5.3 Price changes

We may change the price of a plan. We tell you at least 30 days before a change takes effect, by email and in the product. You may cancel before the change takes effect. If you do not cancel, the new price applies from your next renewal.

5.4 Failed payments and paused stores

If a renewal payment fails:

• Stripe-billed stores: Stripe retries the payment with Stripe Smart Retries, Stripe's recommended default of 8 tries in 2 weeks, with Stripe's failed-payment emails on. Your store keeps working during the retries. After the last failure the subscription becomes unpaid and your store is read-only, but paid orders still land.
• Shopify-billed stores: Shopify's own billing handles a failed payment. A frozen store freezes the app subscription.

A store is paused whenever no plan and no free trial is active for it. While a store is paused:

• the service is off for you and for your shoppers;
• you can still sign in, pay, choose a plan, and handle privacy requests; and
• the pause deletes nothing, and the service returns when the payment is made.

You remain liable for amounts that fell due before the pause.

5.5 Taxes

Prices are tax-exclusive: they do not include taxes. For a Stripe-billed store, Stripe Tax calculates the tax automatically on the checkout and on the subscription, and the checkout collects your address as Stripe Tax requires. Taxes that apply are shown by the billing provider. You are responsible for any tax on our fees that the billing provider does not collect.

5.6 Chargebacks and payment disputes

Please write to support@totalprinthub.com before you raise a chargeback or a payment dispute with your bank or card provider. We work with you in good faith to resolve a billing question. A dispute or a refund on the payment for a credit pack freezes the credit balance until the matter is settled (section 6.5).

6. Inky AI credits

6.1 What credits are

Inky AI, the assistant for your staff, is included in every plan. There is no separate AI subscription: credits pay for the work of the AI features, AI designer and Inky AI, and every use draws on the same balance.

Credits are not money. They cannot be exchanged for cash, they cannot be transferred to another account or store, and they do not pay for garments, supplier orders, or shipping. Credits do not unlock a design tool, a store, or an allowance that your plan does not include. The balance belongs to the subscription, not to each member of staff.

AI designer, the AI design help in the Design Studio (AI artwork and AI upscale), runs on the AI providers that we use, under our own accounts with them. It is paid from your Inky AI credits, also when one of your shoppers uses it. You decide whether your shoppers may use it, and whether it is free for them or what they pay.

6.2 The monthly allowance

Each plan includes a monthly allowance of credits: 1,000 in Core, 3,000 in Complete, and 6,000 in Dedicated. The allowance resets on your subscription's allowance date. Included credits that you have not used by then do not carry over. Adding staff, reinstalling the app, or reconnecting a store does not add a second allowance.

6.3 Credit packs

You can buy more credits in packs. The price of a pack is shown before you confirm the purchase.

• Credits are never bought automatically. A pack is bought only when the billing owner of the account confirms the purchase.
• A pack is paid for through the same billing provider as your plan. A Shopify store buys a pack through Shopify's one-time app charge. The credits are added to your balance when the billing provider confirms the payment.
• Purchased credits do not expire. They are used after the included credits of the month.
• A change of platform keeps purchased credits, because it is the same account.

6.4 How credits are used

• Before a job runs, we tell you the most credits it can use. A job never uses more credits than you approved. If the work costs us more, we bear the difference. Images are quoted in credits before they are made.
• No credits are used for a request that is refused because the person lacks permission, for a duplicate request, for a look at your balance, or for our own correction of our error.
• A draft or an analysis that you asked for uses credits even if you do not publish it. If you cancel a job, the useful work already finished counts and the work not yet done does not.
• If an error of ours leaves you with no usable result, we restore the credits. Credits are restored as credits, never as money.
• When the balance reaches zero, new paid AI work pauses and every other part of Total Print Hub keeps working. You can wait for the monthly reset, make the request smaller, buy a pack, or do the work by hand.
• Inky AI cannot buy credits, change payment details, raise its own spending limit, or approve its own work.

6.5 Refunds and disputes

The Refund and Cancellation Policy sets out what applies to credits. A refund or a payment dispute on a pack freezes the credit balance until the matter is settled.

7. Refunds and cancellation

The Refund and Cancellation Policy sets out the full rules. In summary:

• You can cancel at any time: in Shopify for a Shopify store, and in the Stripe customer portal for WooCommerce and direct customers. On Stripe, a cancellation takes effect at the end of the paid period, with no partial refund. On Shopify, uninstalling the app cancels the plan at once, with no credit.
• We do not refund fees that you have paid, whether Shopify or Stripe billed them, unless the law requires it or we agree in writing. The Core and Complete plans start with a free trial, so you can cancel before you pay anything.
• Credits that have been used are not refunded. Credits used through an error of ours are restored as credits.
• Unused purchased credits are refunded on request, minus the processing fee, including after a cancellation or an uninstall.
• If you object to a new subprocessor and we cannot offer the service without it, you may end your subscription, and we refund the unused prepaid part of your fees (section 6.3 of the Data Processing Agreement).

Where this summary and the Refund and Cancellation Policy differ, the policy applies.

8. Acceptable use

Your use of the service is subject to the Acceptable Use Policy, which forms part of these Terms.

In short, you must not use the service to break the law or to infringe the rights of others; to make, upload, or sell counterfeit, unlawful, or harmful products and content; to distribute malware or to hide secrets or executable code in uploads; to reach another merchant's data; to scrape data from Shopify, WooCommerce, suppliers, or the service without authorisation; to overload the service; to evade sanctions; or to get around security, billing, or production controls. The full rules are in the Acceptable Use Policy.

We may quarantine content or suspend a workflow where that is reasonably necessary to prevent harm, investigate abuse, comply with the law, or protect another merchant.

9. AI features

Total Print Hub has two AI features: AI designer, the AI design help in the Design Studio (AI artwork, AI upscale, and design briefs), and Inky AI, the assistant for your staff. The AI Disclaimer forms part of these Terms. The following applies to both features.

• AI output can be wrong: AI features create editable drafts and suggestions, not finished production art. Output may be inaccurate, incomplete, offensive, infringing, or unsuitable, and it may look right when it is not.
• You review before you sell or print: You must review AI output for content, rights, spelling, quality, and printability before you publish, sell, or produce it. You must not treat a low-quality image as print-ready.
• Your approval: Inky AI does not publish products, change live prices, replace a saved design, or prepare production files without showing you the exact change and receiving your explicit approval on screen. A spoken yes is not an approval. Refunds, supplier orders, the release of production, the deletion of order history, and changes to permissions or billing are not open to Inky AI.
• Rights in what goes in: You are responsible for the rights in everything that you, your staff, and your shoppers upload to an AI feature or ask of it, including descriptions, prompts, and pictures.
• Rights in what comes out: As between you and us, you own the AI output that is made with your own inputs or your shoppers' inputs, as far as the law allows, and we claim no ownership of it. Whether an AI-made design can be protected, and whether it is free of others' rights, depends on the law and on what was asked; we give no assurance of either. The licence and the responsibilities of section 10.3 apply to AI output as they apply to Merchant Content.
• No professional advice: AI output is not legal, tax, financial, or other professional advice.
• Training: We do not use your content, your shoppers' content or your requests to Inky AI to train AI models, and we do not build AI models of our own. Our AI providers do not use your content to train their models. We send content to an AI provider only to produce the result that was asked for.
• AI providers: We use the AI providers under our own accounts with them, for AI designer and for Inky AI alike; no merchant connects an AI account of its own. Each AI provider handles what it receives under its terms with us. The AI providers we may use are named in the AI Disclaimer and on the Subprocessors page.
• Your shoppers: If you switch on AI designer for your shoppers, you are responsible for telling them that their descriptions and pictures are sent to an AI provider.

10. Intellectual property

10.1 Our intellectual property

The Total Print Hub software, code, interfaces, workflows, algorithms, documentation, branding, original mockups, shared templates, and the art and font packs that we provide are owned by Total Print Hub, Inc., its affiliates in the ITLOX group, or their licensors, and are protected by intellectual-property laws. Except for the licence in section 10.2, these Terms transfer no right, title, or interest to you.

Our marks and the uses that we permit are described in the DMCA & Intellectual Property Notice.

10.2 Your licence to use the service

Subject to these Terms, to the continued availability of your store platform, and to payment of the charges that apply, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to use Total Print Hub for your own print, personalisation, promotional-product, and production work during your subscription. Your authorised staff and your shoppers may use the parts of the service that are meant for them.

You may not resell, white-label, sublicense, copy, scrape, or reverse engineer the service, bypass its access or billing controls, probe another merchant's account, or use the service to build a competing product, except where the law does not allow this restriction or we have agreed in writing.

The Total Print Hub plugin for WooCommerce is published under an open-source licence, which is stated in the plugin. That licence governs the plugin's code. These Terms govern the service that the plugin connects to.

10.3 Your content and your shoppers' uploads

Between you and us, you keep ownership of your designs, your product data, store configuration, private templates, uploaded artwork, your shoppers' designs and uploads, order resources, and the other content that you or your shoppers submit to Total Print Hub ("Merchant Content"). We do not acquire ownership of Merchant Content.

You grant us a limited, worldwide, non-exclusive, royalty-free licence to host, copy, transform, validate, transmit, display, and otherwise process Merchant Content, only as reasonably necessary to provide, secure, and support the service and to comply with the law.

You are responsible for the rights in Merchant Content:

• You must have permission to upload, reproduce, modify, print, sell, and fulfil each design, logo, font, photograph, supplier image, trademark, name, likeness, and other asset that you or your shoppers submit.
• Each upload asks the person who uploads to confirm that they hold the rights in the file. You may replace the standard confirmation with your own text. A shopper's confirmation, an AI draft, a preview, or a finished export is not a legal clearance.
• You are responsible for a lawful basis, and for the notices and permissions that your shoppers need, for their content and their personal data.
• Your own terms with your shoppers decide the rights between you and them.

10.4 Shared art, fonts, and templates

Shared art, fonts, and templates may carry their own licences or restrictions. A merchant-specific recolour, layer change, or derivative is a private override and never overwrites the global shared asset. Deleting or resetting the override brings the original back. Shared packs may not be redistributed as standalone files or presented as owned exclusively by you.

10.5 Infringement reports

If you believe that material in the service infringes your copyright, send a notice to our designated agent at dmca@totalprinthub.com as the DMCA & Intellectual Property Notice describes. To report an infringement of another right, such as a trademark, write to copyright@totalprinthub.com. We may ask for more information, notify the merchant concerned, preserve evidence, restrict the material, or process a valid counter-notice.

10.6 Feedback

If you send us feedback or suggestions about the service, we may use them without restriction and without any obligation to you.

11. Production and suppliers

We supply software. You, or the suppliers and printers you choose, make and ship the goods.

11.1 Production review

Design, preflight, quote, and export tools do not replace professional production review. Before manufacture or fulfilment you must check dimensions, bleed, safe areas, resolution, colour, separations, fonts, spelling, material compatibility, print method, quantity, price, tax, supplier requirements, and the shopper's approval. A screen preview is not a colour-accurate physical proof.

You must provide accurate products, print areas, mockups, colour and variant mappings, pricing rules, fulfilment information, and supplier credentials.

11.2 Suppliers

A supplier connection uses the account that you hold with that supplier. Suppliers, fulfilment services, printers, and shipping tools that you connect are other companies' services. They act under your agreement with them, not under an agreement with us. You are responsible for your accounts, permissions, credentials, licences, supplier agreements, and fulfilment decisions.

A purchase order made in Total Print Hub is your buying list. The order itself is placed under your account and your agreement with the supplier.

We do not guarantee a supplier's stock, turnaround, colour, quality, shipping, pricing, or acceptance of an order.

12. Suspension and termination

12.1 Cancellation by you

You can cancel at any time: in Shopify for a Shopify store, and in the Stripe customer portal for WooCommerce and direct customers. On Stripe, a cancellation takes effect at the end of the paid period, with no partial refund. On Shopify, uninstalling the app cancels the plan at once, with no credit. On a Shopify store, "Cancel current plan" in Total Print Hub stops the plan at once. Disconnecting a WooCommerce store or removing the plugin does not cancel the subscription. The Refund and Cancellation Policy has the details.

12.2 Suspension or termination by us

We may suspend or end your access at once only where:

• you have seriously breached these Terms or the Acceptable Use Policy;
• we have reasonable grounds to believe that your account is used for fraud or for unlawful activity;
• continuing would create a security risk, or would expose us, another merchant, or another person to harm or to legal liability; or
• the law or a court requires it.

For any other breach we give you notice and a reasonable opportunity to put it right before we suspend or end your access. Where reasonably possible, a suspension is limited to what the problem requires.

The read-only state that follows a failed payment, and the automatic pause that follows the end of a free trial or the end of a plan (section 5.4), are not a suspension under this section.

12.3 Reasons and appeal

If we suspend, restrict, or end your access under section 12.2, we give you our reasons in writing no later than the time the measure takes effect, unless the law prevents us from doing so. The reasons state the measure, its scope, and the ground for it. You may appeal by writing to legal@totalprinthub.com.

12.4 Repeat infringers

We end the accounts of repeat infringers in appropriate circumstances. See the DMCA & Intellectual Property Notice.

12.5 Effect of termination

When the agreement ends, your licence and your paid access end and your store is paused. The sections that by their nature continue after the end remain in force, including those on ownership, confidentiality, payment, disclaimers, liability, indemnity, and disputes.

12.6 Your data when you leave

• Before you leave: Download the production files you need before you cancel, uninstall, or disconnect. The service exports production files order by order. It has no export of a whole account.
• A pause deletes nothing: While a store is paused, your products, designs, orders, and settings are kept, and you can list and delete your saved supplier logins. The retention periods that you set for production exports and for uploads that are in no design or order continue to apply.
• Shopify stores: Uninstalling the app ends our access to your store. After an uninstall, Shopify sends us a store-deletion request. From then on the store is closed to new changes, and its data is deleted after a retention period.
• WooCommerce and direct customers: Disconnecting the store or removing the plugin does not delete your data with us. Subject to the retention periods that you set, it is kept until you ask us to delete it.
• Deletion on request: On your written request to dpo@totalprinthub.com we delete your store's data, except what the law requires us to keep. Copies in backups are overwritten as the backups expire.
• Coming back: If you install the Shopify app again, your approved settings return without the old billing access. A reinstalled WooCommerce plugin reconnects as the same installation.

The Privacy Policy and the Data Processing Agreement say more about how long personal data is kept and how it is deleted.

13. Service availability, support, and changes

We work to keep Total Print Hub available and reliable, but we do not promise that it runs without interruption or error. The service may be unavailable because of maintenance, security response, third-party outages, or events beyond our reasonable control.

The service levels that apply to your plan are those in the Service Level Agreement. Nothing else in these Terms, on our websites, or in our marketing creates a service level.

We may improve, replace, or discontinue features. We use reasonable efforts not to reduce materially the core functions of a paid plan during a billing period that you have paid for without telling you beforehand, where that is practicable.

Support is by email at support@totalprinthub.com, and our guides are at docs.totalprinthub.com. The Service Level Agreement sets these targets for the first reply:

• Standard: email, first reply within 1 business day.
• Priority: first reply within 4 business hours.
• Business hours: Monday to Friday, 9:00-17:00 US Eastern; US federal holidays off.

Never send passwords, API keys, supplier credentials, or payment details in a support message.

14. Third-party services

Total Print Hub depends on Shopify or WooCommerce and works with payment providers, cloud hosting, AI providers, the suppliers you choose, and other services. Their availability, interfaces, prices, data practices, and catalogues are outside our control. Your use of a third party's service is governed by that third party's own terms and privacy policy.

We are not responsible for a service that a third party provides to you, or for a change that a third party makes to its service and that affects Total Print Hub. The companies that process personal data for us are listed on the Subprocessors page. Our responsibility for them is set out in the Data Processing Agreement.

15. Security and confidentiality

Each party must take reasonable care to protect the other's non-public confidential information, and must use it only to perform the agreement.

We maintain technical and organisational safeguards appropriate to the service. They are described on our Security page. You must use least-privilege roles on your store platform, strong authentication, current devices and browsers, authorised supplier connections, and trained staff. No party can guarantee absolute security, and we are not responsible for an incident caused by your own settings, devices, or accounts.

If you find a security weakness in Total Print Hub, report it to security@totalprinthub.com, do not exploit it, and give us reasonable time to fix it before you make it public.

16. Disclaimer of warranties

To the fullest extent permitted by law, Total Print Hub is provided "as is" and "as available". We disclaim all implied warranties, including those of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, uninterrupted availability, error-free operation, and accuracy of previews, calculations, supplier data, or AI output.

Rights that the law does not allow to be excluded are not excluded.

17. Limitation of liability

To the fullest extent permitted by law:

• neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for lost profit, revenue, goodwill, opportunity, anticipated savings, or data;
• our total liability to you relating to Total Print Hub will not exceed the greater of the fees you paid for the service during the 12 months before the event giving rise to the claim or $100 USD; and
• we are not liable for loss caused by a third party's service, by the use of AI output without the review that these Terms require, by your own settings, content, or instructions, by inaccurate information that you gave us, or by events beyond our reasonable control.

Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud or for death or personal injury caused by negligence.

18. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Total Print Hub, Inc., its affiliates, and their personnel and licensors against third-party claims, damages, and reasonable costs that arise from Merchant Content, from your products or their fulfilment, from infringement, from unlawful processing of your shoppers' data, from your breach of these Terms, or from your misuse of the service. We give you reasonable notice of the claim and reasonable cooperation.

19. Force majeure

Neither party is in breach of these Terms, or liable, for a delay or a failure caused by events beyond its reasonable control, including natural disasters, epidemics, acts of government, war, terrorism, civil unrest, labour disputes, power failures, internet failures, and failures of third-party providers. This does not excuse a payment that is due.

The affected party's duties are suspended while the event lasts. It tells the other party where it reasonably can and resumes performance as soon as practicable.

20. Data protection and privacy

For the content and the personal data that you or your shoppers put into Total Print Hub, you decide why the data is processed, and we process it for you, on your documented instructions, under the Data Processing Agreement. You are responsible for a lawful basis and for the notices and permissions that your shoppers need.

For the personal data that we handle for our own purposes, such as account administration, billing records, security, and support, the Privacy Policy applies. The Cookie Policy describes the cookies that we use.

Total Print Hub is not designed to hold payment-card data, government identification numbers, health information, or other sensitive personal data. Do not put such data into it.

21. Changes to these Terms

We may change these Terms for legal, security, platform, or product reasons. We post the changed Terms on this page with a new "Last updated" date. For a material change we give you at least 30 days' notice, by email or in the product, before it takes effect.

If you continue to use the service after a change takes effect, you accept the changed Terms. If you do not accept them, you must stop using the service and uninstall or disconnect it before that date.

22. Governing law and disputes

The law that governs these Terms, and the courts that decide a dispute, depend on where your business is based:

• A business based in the United States: these Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules, and the state and federal courts located in Delaware have exclusive jurisdiction.
• A business based outside the United States: these Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

In either case, we may seek urgent injunctive relief in any competent court, and rights under mandatory local law remain unaffected.

Before filing a claim, the parties will try in good faith to resolve the dispute for 30 days after written notice. Send your notice to legal@totalprinthub.com.

23. General provisions

• Entire agreement: These Terms, the documents listed in section 1.4, the approvals that you give on your store platform or to your billing provider, and any order signed by you and us are the entire agreement about Total Print Hub.
• Severability: If a provision cannot be enforced, the rest of these Terms continues to apply.
• No waiver: A failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment: You may not assign these Terms without our written consent. We may assign them to an affiliate or to a successor to our business.
• Notices: Send legal notices to us at legal@totalprinthub.com. A notice that must be sent by post goes to the address on our Legal & company information page. We give notices to you through your store platform, in the product, or by email to the registered contact of your account.
• Language: These Terms are written in English. If a translation differs, the English version controls.

24. Contact

Total Print Hub, Inc.

• Legal notices and questions about these Terms: legal@totalprinthub.com
• Billing, refunds, and support: support@totalprinthub.com
• Privacy questions and rights requests: dpo@totalprinthub.com
• Security reports: security@totalprinthub.com
• General questions: hello@totalprinthub.com

For a notice that must be sent by post, use the address on our Legal & company information page.